What is this for?
To report that your bin, box or bags have not been collected on your scheduled collection day. This form should only be used to make your initial report for a missed collection. Any further contact over this missed collection should be directed to 01302 736000.
What is it going to cost?
What we need from you
All missed collections must be reported to us within 48 hours of the scheduled collection day. Please do not report a missed collection if:
- You did not put out your bin, box or bags for collection before 7:00am on your scheduled collection day
- Your bin, box or bags contained incorrect materials or was too heavy
- Your bins or box has been issued with a contamination notice (tag), please remove the items left before your next scheduled collection
- Access to the communal container was not possible.
Should any of the above issues be identified by the collection operatives at the time of collection you will be unable to request a return visit.
When you report your missed collection you will be asked to give your name, address, telephone number, type of bin/container (wheeled bin, box, bags), and any additional information.
What you should expect from us
We are currently experiencing operational difficulties resulting in some collection delays. We and our collection contractor are working hard to resolve these issues ensuring collections are made on the scheduled collection day.
Should you be experiencing collection delays, please leave your recycling and/or waste container accessible for collection and we will get to it as soon as possible. We would like to apologise for any inconvenience caused and thank you for your patience at this time.
When you submit the missed collection form the collection contractor will be informed. If the missed collection is successfully reported on any working day (Tuesday - Friday) before 12:00 (midday) a return visit should be made by 7:00pm the same working day.
All missed collections successfully reported after 12:00 (midday) and within 48Hrs (exceptions apply) of your scheduled collection day should be collected on the following working day, collections maybe undertaken over the weekend
Please ensure your bin, box or bag is presented/accessible for collection.
Once you submit your request, you will be sent an email with a reference number for your case. Using this reference number, you will be able to track the progress of your request, including when it should be completed by.
Please note, this form should only be used to make your initial report for a missed collection. Any further contact over this missed collection should be directed to 01302 736000.