Resolving a dispute with a customer
A business cannot initiate Alternative Dispute Resolution (ADR).
However, if you have exhausted your business's complaints procedure without resolving a complaint, you can invite the customer to consider ADR.
Click below for a specimen letter:
- ADR sample trader letter
- Download (76KB)
Your customer needs to apply. You will then be notified by email and have 7 days after receiving the email to confirm you agree to ADR and to submit your evidence.
If you are a member of a South Yorkshire Trading Standards Partnership Scheme or have a Primary Authority agreement with one of the four South Yorkshire Authorities, the cost is already included in your fees.
Otherwise the cost to you will be:
If resolved at
If Stage 2
We require the initial sum to be paid before Mediation can begin. We will notify you if the second fee becomes payable and will require agreement before we can continue with the adjudication.
For more details on how the scheme works see the ADR page.
More information about the scheme