Benefit fraud

Some people claim benefits to which they are not entitled. By doing so they are committing a criminal act.

  • Fraud costs the UK public sector more than £20 billion a year and local councils more than £2 billion.
  • In a time of financial hardship, preventing fraud is more important than ever.
  • Every pound lost through fraud cannot be spent on providing public services.

It is our duty to investigate claimants who we believe are claiming benefit incorrectly. A lot of the time we act on information from our own staff or from partner organisations, such as the Department for Work and Pensions. We also welcome reports from you.

If you prefer, you can:

  • Telephone the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential and you do not have to give your name or address.  Lines are open Monday to Friday 8.00am to 6.00pm.
  • Use a text phone service if you have speech or hearing problems. The service number is 0800 328 0512 or Welsh speakers can call on 0800 678 3722.

 How people may be committing fraud

  • claimants are working but continue to claim benefits
  • a claimant does not tell us about all their income, savings, capital or property
  • claimant tells us they are single but actually lives with a partner
  • claimant does not tell us about other adults living in the property
  • the owner of a property claims they are paying rent, inventing a fictitious landlord and using false rent books and tenancy agreements
  • claiming benefit for an address where they do not live
  • a landlord continues to receive benefit when the claimant has left the premises
  • a tenancy is created where the property would not normally be rented in order to obtain benefit
Last updated: 15 September 2017 12:46:55