If you are having a problem with noise like loud music, burglar alarms, DIY, noisy pubs, rowdy parties or barking dogs in your neighbourhood, we can help you.
Too much noise can affect a person's health and enjoyment. The Council has a duty to see that citizens do not suffer from a statutory noise nuisance. This can occur at any time of the day or night.
Upon receipt of a noise complaint our service normally writes to the person alleged to be causing the problem, requesting that they consider their action and take steps to prevent any noise nuisance being caused. At the same time, we will send you a diary to monitor the problem if it continues, which should be returned to us if you would like us to investigate further.
Complaints can be monitored with sophisticated recording equipment and then assessed later at a special laboratory in the Civic Office, if our initial informal approach does not work.
- If a statutory noise nuisance is expected to occur, recur or exists, a legal notice is normally served on the person responsible for the nuisance or on the occupier/owner of the premises causing the nuisance. If the notice is breached, legal action can be taken. This can lead to confiscation of the sound making equipment (if relevant) and prosecution in the Magistrates' Court, where costs and fines of up to £5,000 for domestic premises and £20,000 for businesses can be imposed. A guilty verdict can have additional consequences for occupiers of tenanted properties. Other action can include the disconnection of sounding burglar alarms that cause a statutory noise nuisance, with the costs involved recharged to the owners/occupiers.
If you would like to contact us to submit an enquiry, please give the following details when you send your email to firstname.lastname@example.org
- your name
- telephone number
- e-mail address
- a brief description of the enquiry or nature of the complaint
- the address of the person(s) causing the problem
Telephone: 01302 737573 to speak to the team.
Address: Enforcement Team, Civic Office, Waterdale, Doncaster DN1 3BU.
Out of hours
Environmental Health Officers provide a night service at the weekends to deal with noise issues such as loud music. Out of hours complaints about noise problems can be reported directly to our Night Time Noise Patrol which operates on Friday and Saturday night from 9pm to 3am the next day.
Complaints in relation to Anti-Social Behaviour can be made directly to the Neighbourhood Response Team.
The officers usually try to persuade the person responsible to change their behaviour at the time so that neighbours do not have to suffer noise nuisance. However, where people ignore verbal warnings, are repeat offenders, or are causing significant noise nuisance, legal notices will be served on the person responsible/occupier/owner. Environmental Health Officers may prosecute offenders and seize noise-making equipment which will be retained pending prosecution proceedings in the Magistrates' Court, if a legal notice is breached. The Court has power to grant permanent forfeiture orders for noise making equipment as well as impose fines and costs.
To use the out of hours service, when a problem is affecting you:
Please phone 07917 234 660 at that time.