Accounts receivable invoices, or sundry invoices as they are sometimes known, are issued in respect of a large range of services.
You may have received an invoice in respect of a service you requested. Examples of these kinds of invoices include:
- commercial leases
- skip hire
- pest control services
- dropped kerb work
- home alarm services
In these situations, we are required to make a charge for these services. This is done by issuing an invoice.
Please see here for a sample invoice layout:
- sample invoice layout
- Download (204KB)
Your invoice should state clearly the service you are being charged for. If however, you are unclear about the service, you will need to contact the issuing department, the details of which are in the top right hand corner of the invoice.
Your invoice will state the amounts payable for each service, and will show the total amount payable at the bottom of the page. Invoices are payable in full upon receipt, details on how to pay are on the back of the invoice.
Any invoice you receive is due for payment in full as soon as you receive it. If you do not pay the invoice we will send you a reminder for the amount outstanding. If you are having difficulty paying, contact the accounts receivable team as soon as possible, otherwise we may have to start our recovery process. This often involves the collection of outstanding invoices through the courts, and this can mean that you have to pay added court costs. We may also refer your invoice to an external collection agency, which again could result in you having to pay additional costs.
Querying your invoice
There may be many reasons why you want to query an invoice you have received and it is important that you let us know as soon as possible so that the query can be resolved.
In cases where your question is about the actual goods/services provided, you will need to contact the department that issued the invoice. The contact name and number on the invoice will put you in touch with the originating department.
All questions about invoices for social care (residential, respite, home and day care) should be directed to the Financial Assessment Team.
However if you contact us, we will need an invoice/customer number in order to help you. Please quote your invoice/customer number in all correspondence, which is located in a box on the right hand side of your invoice. If this is not possible and you do not have access to your invoice number for any reason, we will need your full name and address.
Please note that we may not be able to discuss the invoice with someone other than the person or persons named on it.
Why am I getting reminder letters?
A reminder is produced if the account has not been paid in full, or if an instalment arrangement has not been agreed and set-up. If the invoice remains unpaid we may refer the invoice for action through the courts.
Why have I been sent a reminder letter when I made a payment yesterday?
Because a reminder letter is sent out by post, if you received it today it was sent out before we received your payment. If you are worried about whether we received your payment, please contact us.
I have changed bank details. Do I have to complete another Direct Debit form?
If you have changed your bank or any other bank account details then you should contact us straight away and we will be able to set-up a new direct debit over the phone, alternatively you can contact us for a mandate if you do not wish to do this over the phone.
Can I get a copy of my invoice?
Copy invoices can be requested from the Accounts Receivable team. They will be sent out through the post or alternatively we can email you a copy.
I think that I have overpaid my invoice. How can I get my money back?
To claim money back you need to contact the Accounts Receivable team with details of the payments you have made so that we can check these against our records. Once we have checked that the account has been overpaid and that there are no other outstanding accounts, we will issue a cheque refund. Please note that we will only issue refunds in the name that the bill was issued to.
- sample invoice layout
- Download (204KB)