Accounts receivable invoices

Accounts receivable invoices, or sundry invoices as they are sometimes known, are issued in respect of a large range of services.

You may have received an invoice in respect of a service you requested. Examples of these kinds of invoices include:

• commercial leases
• skip hire
• pest control services
• dropped kerb work
• home alarm (pendant) services

In these situations, we are required to make a charge for these services. This is done by issuing an invoice.

Your invoice should state clearly the service you are being charged for. If however, you are unclear about the service, you will need to contact the issuing department, the details of which are in the top right hand corner of the invoice.

Your invoice will state the amounts payable for each service, and will show the total amount payable at the bottom of the page. Invoices are payable in full upon receipt, details on how to pay are mentioned below.

Any invoice you receive is due for payment in full as soon as you receive it. If you do not pay the invoice we will send you a reminder for the amount outstanding. If you are having difficulty paying, contact the accounts receivable team as soon as possible, otherwise we may have to start our recovery process. This often involves the collection of outstanding invoices through the courts, and this can mean that you have to pay added court costs. We may also refer your invoice to an external collection agency, which again could result in you having to pay additional costs.

Paying your invoice

Direct Debit

Simply contact Accounts Receivable on 01302 735443. Please have your bank details and invoice number ready. In most cases the Direct Debit can be set up over the phone. Where this is not the case a mandate is available to download and print on this page, this should be completed and returned to Doncaster Council, Accounts Receivable, Civic Office, Waterdale, Doncaster, DN1 3BU.

Online via debit or credit card payment

Telephone

Call 0333 200 0324 to pay by debit or credit card. The line is open 24 hours a day, seven days a week.

Post Office

Paypoint

The bar code on the invoice sent to you allows you to pay cash at any outlet where you see the Paypoint sign . There is no cost for using this service.

Bank or building society

You can use internet or telephone banking by quoting:

• sort code 30 92 68
• account number 40729168

As payments can take longer using this method, make sure they are paid in advance of your due date or specified instalment date. Please also quote the invoice number.

Cheque

Make your cheque payable to Doncaster MBC and include your invoice number on the reverse of the cheque. Payments can take longer using this method, so please make sure they are paid in plenty of time before due date or your instalment date.

Querying your invoice

There may be many reasons why you want to query an invoice you have received and it is important that you let us know as soon as possible so that the query can be resolved.

In cases where your question is about the actual goods/services provided, you will need to contact the department that issued the invoice. The contact name and number on the invoice will put you in touch with the originating department.

All questions about invoices for social care (residential, respite, home and day care) should be directed to the Financial Assessment Team.

However if you contact us, we will need an invoice/customer number in order to help you. Please quote your invoice/customer number in all correspondence, which is located in a box on the right hand side of your invoice. If this is not possible and you do not have access to your invoice number for any reason, we will need your full name and address.

Please note that we may not be able to discuss the invoice with someone other than the person or persons named on it.

Frequently asked questions