Bulky collection - fridge/freezers

What is this for?

To request a collection of your unwanted fridge/freezer and any other unwanted bulky household items, such as furniture, electrical goods, carpets and mattresses - typically any bulky household item that you would take with if you were to move house and not fixtures or fittings.

What is it going to cost?

*Benefit Price may be applied if you ate in receipt of Local Council Tax Support and/or Housing Benefit.

To confirm your eligibility for the reduced rate you will need to provide us with:

• your National Insurance Number
• benefit reference number
• and postcode 

Please note that reduced rates do not necessarily apply to residents receiving Universal Credit (housing element) or those households entitled to the 25% reduction in Council Tax due to single person occupancy. Only those residents in receipt of the qualifying benefits are entitled to reduced rates.

What we need from you

We need you to place the item(s) you want collecting in an easily accessible location outside your home within the boundary of your property:

• please ensure fridges or freezers do not contain any food or drink.
• items must be left in a clearly visible place in your yard or garden, not in a garage or out-building
• you need to tell us where the items will be left
• you need to list the items you want collecting
• all items listed for collection must be made available for collection by 7:30am on the scheduled day confirmed during your booking
• multiple small/loose items must be securely contained in a suitable bag to prevent spillage
• Items must be safe for a 2-man crew to lift, a maximum weight of 50kg per individual item applies.
• items must be a manageable size and easily moved. Please ensure they will fit through your gate, down the side of your house or car etc
• if in doubt please leave the items in your front garden
• we are not able to collect items from inside your house

Privacy Notice 

The council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand the Waste and Recycling - privacy notice, which sets out what you need to know about how we will use your information in the course of our work as a Waste Collection Authority.

What you should expect from us

We can collect up to four bulky collections per year, with a maximum of eight items per collection. This is worked out as per the following examples:

• shed - classed as 8 items
• dining table and 4 chairs - classed as 5 items
• dining table and 6 chairs - classed as 7 items
• 3 piece suite - classed as 3 items
• fence panel - classed as 1 item per panel
• wood - classed as 1 item per piece

We will collect the items on your bulky collection day between 7:30am and 5pm.

Bookings can only be made one week in advance.

More information

• we do not collect commercial or industrial fridges or freezers, you will need to contact a private contractor to carry this out
• items must be easily manageable: Items must be of reasonable size and weight for 2 persons to manually lift unaided. Excessively large or heavy items will not be removed. If in doubt please refer to our waste and recycling A to Z  which will confirm items which can be taken.
• we can only collect the exact items specified
• all items must be left within the boundary of your property
• if an item collected using the bulky collection service is considered to be reusable, that item may be resold accordingly through Doncaster Refurnish
• we do not accept liability for any items left outside your home and do not accept responsibility if items are taken from outside your property prior to the collection date
• refunds will be considered, however you must provide at least 1 working days notice
• Bulky Collection Service Terms and Conditions can be viewed by clicking on the attached

• Bulky Collection Service Terms and Conditions

  Download (73KB - PDF)