Employer contact form - Respond to a Council Tax Attachment of Earnings letter

What is this for?

Use this form to respond to a Council Tax Attachment of Earnings (CTAOE) order non-payment warning letter. These letters are sent when a CTAOE has been sent to you to make deductions from the wages of an employee of you or your business, but no payments or contact have been made to the Council. You can use this form to tell us:

• The individual named on the CTAOE order has left your employment. You will be asked to confirm the exact date they left your employment. 
• You have not made any deductions because the earnings (net pay) of the individual named on the CTAOE order are below the threshold for deductions to be made. 
• You have not received a CTAOE order for the individual named on our letter. You require a new one be sent to you. 
• You require assistance calculating how much should be deducted under the CTAOE order.
• You require any further help administering a CTAOE order.

Please note: This form should only be used to respond to an attachment of earnings non-payment warning letter, or if you require help administering a CTAOE orfer. All other enquiries should be made using our Council Tax general enquiry form.

What is it going to cost?

Free

What we need from you

We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry, and for us to tell you the outcome of your request. You will also be able to access additional online services offered by us.

However, you do not have to register for MyDoncaster to use this form. Simply select continue without registering when prompted.

We will also ask you to tell us about the employee the order is for, including their name and Council Tax account number (these can be found on our letter or original attachment of earnings order). We will also ask you to provide some details for you and your business (as the employer issued the order). 

What you should expect from us

Once your enquiry has been submitted, the Council Tax team will update our records, or respond to you (if required) within 21 days, although we hope to respond much quicker where possible.

Please do not submit repeat forms for the same enquiry, or to request updates on an existing enquiry, as this causes delays for yourself and other customers. Our Revenues teams are working hard to answer all enquires as quickly as possible. 

We thank you for your patience and co-operation. 

More information

If you need to submit a Council Tax enquiry about something else, please use our Council Tax general enquiry form.