Finding the right support

Adult Social Care helps people who need some extra support to live a good life.

What is adult social care

If you would like to talk to someone about finding the right support for you or for someone you care about, you can contact Adult Social Care.

Contact Adult Social Care
Support for carers

We will listen to you to understand:

• what is important to you
• what might help you to live your life in the way that you want to.

This conversation is sometimes called a needs assessment.

We will make sure that you are fully involved in any conversations and decisions about your life and your care and support.

We will also listen to the views of other people who are important to you.

You might like to have a family member or friend with you to help you take part in conversations and decisions.

This type of support is called advocacy.

If you don’t have anyone else who can help you, you have a right to an independent advocate.

Support to make decisions - advocacy

When we have listened to you, we will work out if you have eligible needs for care and support.

If you have eligible needs, this means we must make sure your needs are met.

If you don’t have eligible needs, we will still make sure you can get the right support.

How we check eligibility

If you have eligible needs, we will work with you to agree the support you require to live a good life and to do the things that matter most to you.

This is called care and support planning.

We will make sure you have a care and support plan, and that your plan describes the support that will work for you.

We will tell you how much it will cost to pay for your care and support.

This is called your personal budget.

You can choose to take your personal budget as a direct payment and arrange your own support.

Direct payments for adults

If you prefer, you can ask us to arrange support for you.

You may have to pay for some or all of the care and support you require.

We will work out how much you need to pay and how much the council will pay.

This is called a financial assessment.

We will never ask you to pay more than your financial assessment shows you can afford.

Financial assessments for care and support

Once we have agreed your care and support plan, we will contact you after a few weeks to make sure your support is working well.

We’ll contact you again once a year to see how you are and if your plan is still working.

This is called a review.

You can also contact us if something changes or needs to change.