Pest Control

Black ants are the most common ant species found in gardens in the UK.

They are small insects; workers are dark brown with jet-black bodies.

Their queens are considerably larger. Black ants like to nest in soil that is quite dry and sandy, but not desiccated or exposed.

All Treatments are done inside a Domestic Properties we do not treat Gardens.

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for ants, you must remove any loose items around the skirting boards before the pest control operative arrives for their appointment,this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic ants treatment
• Request commercial ants treatment

Bedbugs are small insects that are active at night, bites are typically on the neck and shoulders, but can occur anywhere on the body. It is hard to identify bedbug bites from other insect bites.

Bedbugs are usually found in and around mattresses and bed frames, however they can also be found in wardrobes, drawers, under skirting boards and around door frames. They are easily transported on second hand furniture, luggage and in clothing and once in a property easily spread from room to room. Bedbug’s droppings can be easily spotted as they are small black spots on your mattress and bedframe.

People react differently to bites so there is no way we can tell what bit you just by looking at a bite.

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• Before treatment can be provided a pest control operative will visit you to assess whether the insects are bedbugs and tell you how to prepare the property for treatment.
• If they confirm that they are bedbugs you will be asked to pay a treatment fee in cash to administer the treatment which will be arranged for a later date.
• We advise that all cases of bedbugs have two treatments due to the life cycle of the insect; each treatment is chargeable and is not covered by the guarantee period.
• It is not uncommon the see bedbugs for several days after the first treatment, this is due to eggs hatching and the inaccessible places bedbugs hide, this is why two treatments are advised.
• If the pest control operative finds that the infestation is not bedbugs they will discuss other treatment options with you. These may require payment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across.

Polite Notice Treatment fee £20.00 Cash only  to be paid to the operative on the day of treatment. (Mobile Devices Scroll across for Total cost Breakdown)	Total	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)
Domestic rates	£145.50	£125.50	£20.00
Domestic (reduced rates)*	£126.50	£106.50	£20.00
Commercial rates**	£96.00(Per Hour)	£96.00 (per hour)	£0.00

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic bedbug treatment
• Request commercial bedbug treatment

Bees are the main pollinators of many of our wildflowers, crops and vegetables. Many plants would struggle to reproduce if it were not for the bees. Bees are on the decline, since the 1950s many have had their populations halved.

There are different types of bees with different characteristics.

• Masonry and Mining bees – non aggressive bees. They have hairy bodies that appear brown and orange. They are active and breed between March and June and die off once they have laid their eggs. Masonry bees lay their eggs in passages they make in soft mortar and mining bees lay theirs in soil.
• Bumble bees – non aggressive, social bees that will only sting if threatened. They have large black and yellow hairy bodies. They never swarm or attack. They create nests covered in moss and usually located on the ground or under wood piles/sheds. We recommend that nests are left alone as they are unlikely to cause you a problem.
  
• Honey bees – have dark brown and black stripes. Honey bees are the only type of bees that swarm. They are usually non aggressive when swarming and will only react if they feel they are under threat. Swarms occur due to population increases when a group of worker bees leave to form a new colony with a queen. If you find a swarm of bees gathered on a surface like a branch or fence, clinging to each other and they remain there for over a week they are unlikely to move on. Bee keepers can re-home the swarm if accessible or give you advice.
  

How do I request a treatment?

• Doncaster Council do not treat bees. This is due to the declining numbers and pesticide restrictions.
• For further information and guidance and details of local beekeepers please visit The British Bee Keepers Association (BBKA) website. 
• Read the Bumblebee Conservation Trust's information on bees.

Cockroaches are large robust insects with whip-like antennae and two pairs of wings. The most common species found in the UK are the Oriental and German cockroach. They prefer warm moist conditions of 20-33 degrees. As they are nocturnal, they spend the daytime hiding in cracks and crevices in areas such as sinks, drains, cookers, backs of cupboards, and around fridge motors. Oriental cockroaches can also be found in cooler and less humid conditions such as drains and basements.

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
• Several visits may be necessary for the treatment to be successful. Therefore you must ensure that you are available at the address for all appointments booked as part of the treatment. Failure to access the property may prolong the treatment time resulting in more expenses to the customer.
• A high standard of hygiene is extremely important as this will deny the insect food. To reduce the risk of harbouring cockroaches, all cracks and crevices should be sealed, particularly in food preparation areas.  

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Additional Charges
Domestic rates	£192.00 (includes first two hours treatment)	£0.00	£96.00 (per additional hour)
Domestic (reduced rates)*	£192.00 (includes first two hours treatment)	£0.00	£96.00 (per additional hour)
Commercial rates**	£192..00 (includes first two hours treatment)	£0.00	£96.00 (per additional hour)

*There is no reduced rate for cockroach treatment.

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic cockroach treatment
• Request commercial cockroach treatment

The Common earwig is nocturnal, scavenging on dead plant and animal matter at night and retreating to hide under stones or in rotten logs during the daytime. Female Common earwigs are excellent mothers: laying their eggs in damp crevices, they guard the nest and gently clean the eggs until the young hatch. They will then guard the young until they are ready to fend for themselves. The pincers of the Common Earwig can give a human a small nip, but they are generally used to scare off predators.

All Treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for earwigs, you must remove any loose items around the skirting boards before the pest control operative arrives for their appointment, if this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic earwigs treatment
• Request commercial earwigs treatment

Firebrats are stout-bodied quick-moving wingless insects they are commonly found indoors, typically lingering in warm locations, such as near fireplaces, furnaces, and water heaters, they feed on starches and thus can cause damage to books, fabrics, and stored foods.

All treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for firebrats, you must remove any loose items around the skirting boards before the pest control operative arrives for their appointment, if this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic firebrats treatment
• Request commercial firebrats treatment

Fleas are small insects that range from 1mm-8mm in length. They are commonly found in houses with cats or dogs but may also be present in houses that have been empty for a period of time due to different life stages lying dormant. Adult fleas feed on blood, their bites can be irritating and painful, and although they do not live on people they can still bite especially if the cat/dog has recently moved out.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for fleas, you must pick any loose items up off the floor and vacuum the whole house before the pest control operative arrives for their appointment (this must be disposed of in a bag in an outside waste bin). If this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.

What will I need to do?

• We strongly recommend that cats and dogs living in the property are treated with adequate flea medication (please contact your vet for details) whilst our treatment is occurring.
• You will need to wash any animal bedding on a hot wash on the day of treatment.
• Remove pets and children while treatment is carried out and until the floors are dry. Cover aquariums and turn off air pumps during treatment.
• Do not vacuum / mop / sweep floors for 14 days after treatment, this gives the insecticide time to eliminate all stages of the flea’s life-cycle.
• This treatment is covered under our 4 week guarantee and a revisit can be requested after 2 weeks.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic flea treatment
• Request commercial flea treatment

Please note: We will need a positive identification before an appointment is booked for Beetles, Moths, Flies and Mites and any other unidentified insects.

 How do I request insect identification?

• Samples can be brought in a small sealed plastic container to the Civic Office, Waterdale, Doncaster, DN1 3BU (opening hours Monday - Friday 8:30am - 5:00pm).
• The sample will be sent to our external contractor for identification; this usually takes up to 2 weeks. We’ll get in touch once identification has been made.
• The charge for analysis is £39.50, which is non-refundable and will be deducted from the call out fee in the pricing tables below if we can provide a treatment.

Different types of these insects may require different treatments. 

We are unable to treat ants in the lawn or down the garden. We provide a treatment for ants when they are entering the property.

What happens next?

• Our pest control manager will contact you once your identification has been returned if we are unable to treat the pests. 
• Customer services will contact you to book an appointment for pests we can treat and take the treatment charge. we will be required to take a further payment via debit/credit card in order to arrange the appointment

What will this service cost?

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Request Insect Identification to be paid by debit/credit card (At the time of insect drop off)	Treatment fee for pests we can treat (paid via contact centre debit/credit card) This is non-refundable, unless the appointment is cancelled 48 hours prior to it taking place, in line with our Terms & Conditions.	Total
Domestic rates	£42.00	£26.50	£68.50
Domestic (reduced rates)*	£42.00	£12.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

House mice are typically dark brown or grey in colour however, lighter varieties and even albino house mice have been found. The first sign of mice people usually notice is their droppings which are about the size of a grain of rice, they can leave up to 80 droppings a day. Mice only need a small gap to squeeze through, if you can fit the end of a pencil in there a mouse will fit too. A pair of mice can produce 120 offspring a year, these will start reproducing from the age of 4-6 weeks old.

   

How do I request a treatment?

• Online - the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue, they will also advise you on any proofing work that you may need to carry out. Unfortunately we are unable to do the proofing work for you.
• They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
• Maximum of 4 visits per treatment. we do offer Additional visits within the treatment Course. please see additional visit costs below. Unfortunately we can not do additional visits, if they do not follow on from the original appointment.
• We will advise that all other food sources are removed such as uneaten pet food, food spillages and waste bins are emptied.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Please note: Our operatives will not enter loft spaces and can only place bait inside the loft hatch. If poison is moved from this area and unreachable for the operative, additional visits will be terminated and a retrieval of bait form will be handed over. 

You May be asked to remove the loft hatch yourself. This area needs to be free from falling objects. 

• Request domestic mice treatment
• Request commercial mice treatment

The European mole is silver grey to black in colour, although albino moles have also been caught. Moles are solitary by nature and live for the majority of their lives in underground tunnel systems. Moles cause a lot of disturbance to soil, which can cause damage to crop and grass cutters, they can be dangerous for livestock and also disfigure lawns, playing fields and sport pitches.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Additional Charges
Domestic rates	£96.00 (per hour)	£0.00	£96.00 (per additional hour)
Domestic (reduced rates)*	£96.00 (per hour)	£0.00	£96.00 (per additional hour
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per additional hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic mole treatment
• Request commercial mole treatment

In homes, the psocids typically are found in damp, warm, undisturbed places where mould and fungi are growing. People commonly find them during the summer, in new builds and newly plastered walls. They are yellowish brown in colour.

All treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for psocides (booklice) we will attend, you may be advised to dry out the area, if no treatment can be carried out.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic psocids treatment
• Request commercial psocids treatment

Rats are large rodents that carry and spread disease. They are commonly seen in gardens and will enter a house if given access; this may be via a hole in a wall or a broken drain. Rats can squeeze through a gap of around 2.5cm.  Wild rats are usually brown with a light underside, but albino and other colours have been recorded. Their droppings are torpedo shaped and between 10-20mm long.

How do I request a treatment?

• Online - the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.

What will happen?

• A pest control operative will visit you and assess your issue.
• They will either administer the treatment there and then if possible, and a further 2 appointments will be booked to complete the treatment.
• The pest control operative will advise on proofing if the infestation is indoors.
• Remove other food sources eg. Bird food/ pet food.
• If on inspection the pest control operative finds that the infestation is mice there is a cost associated to the treatment of mice (see ‘Mice’ section below).
• If you are not willing to pay for the treatment of mice, no treatment will be provided and you will be charged a call out fee.

What will this service cost?

The call out and treatment fees for this service are:

(If you are viewing this on a mobile device the page may not show full charges, please scroll across)

Polite Notice Treatment fee (Cash only) £30.00  to be paid to the operative on the day of treatment. (Mobile Devices Scroll across for Total cost Breakdown)	Total	Call out fee (to be paid in advance by debit/credit)	Treatment fee (to be paid in cash to the operative at time of the initial visit)
Domestic rates	£53.50	£23.50 (Maximum of 2 visits)	£30.00
Domestic (reduced rates)	£42.50	£12.50 (Maximum of 2 visits)	£30.00
Commercial rates**	£96.00 (Per Hour)	£96.00 (per hour - with any additional hours or part thereof being invoiced to you)	£0.00

** Commercial rates also apply to treatments requested by landlords or property agents. For more information about commercial rates, see ‘Commercial pest control services’ section below.

Please note: Our operatives will not enter loft spaces and can only place bait inside the loft hatch. If poison is moved from this area and unreachable for the operative, additional visits will be terminated and a retrieval of bait form will be handed over. 

You May be asked to remove the loft hatch yourself. This area needs to be free from falling objects. 

• Request domestic rat treatment
• Request commercial rat treatment

They are Small, wingless, and have a flattened body with a tapered tail end and a fish like appearance they are Silver, Gray, brown, or white in colour, with a metallic sheen

They have Six legs, long curved antennae, two long cercus, and one terminal filament at the tip of the abdomen. They are Nocturnal, elusive, and fast-moving.

Silverfish prefer humid, dark, and moist environments, they are not harmful to humans, but can damage property.

All Treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for silverfish, you must remove any loose items around the skirting boards before the pest control operative arrives for their appointment,this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic silverfish treatment
• Request commercial silverfish treatment

How do I request a treatment?

Pest control do not treat snakes.

You will have to search for and request advice from a specialist company.

How do I request a treatment?

Pest control do not treat spiders.

You will have to search for and request advice from a specialist company.

The grey squirrel has a grey and black tail, sometimes the flanks are reddish. The grey squirrel can gain access to roof spaces via building defects and cause damage to roof timbers, electrical wiring and plumbing. We don’t treat red squirrels, as these are protected.

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
• Several visits may be necessary for the treatment to be successful. Therefore you must ensure that you are available at the address for all appointments booked as part of the treatment.
• Failure to access the property may prolong the treatment time resulting in more expenses to the customer.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Additional Charges
Domestic rates	£96.00 (per hour)	£0.00	£96.00 (per additional hour)
Domestic (reduced rates)*	£96.00 (per hour)	£0.00	£96.00 (per additional hour
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per additional hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Please note: Our operatives will not enter loft spaces and can only place bait inside the loft hatch. If poison is moved from this area and unreachable for the operative, additional visits will be terminated and a retrieval of bait form will be handed over. 

You May be asked to remove the loft hatch yourself. This area needs to be free from falling objects. 

• Request domestic squirrel treatment
• Request commercial squirrel treatment

There are several different species of wasps in the UK. The most common being the German wasp and the Common wasp. Their nests are sometimes built underground, in cavities, sheds, outbuildings and in trees; they’re made out of a paper pulp and are strong enough to survive strong winds and torrential rain. Wasps are widely feared due to their ability to sting which can be very painful. Wasps do not die after stinging and they can sting you more than once. 
You are unlikely to see large numbers of wasps before the end of May.

All treatments for wasps are carried out from the outside exit point, the operative is unable to enter loft spaces and other confined areas.

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• You will be asked to pay a treatment fee in cash to administer the treatment.
• The pest control operative will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
• The treatment is quick and effective, however the nest area must be avoided after treatment for the first hour or two as the wasps will be extremely angry.
• Once the nest is dead no wasps will use the nest again, we do not remove dead nests.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

Polite Notice Treatment fee (Cash only) £20.00  to be paid to the operative on the day of treatment. (Mobile Devices Scroll across for Total cost Breakdown)	Total	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)  £12.00 Treatment fee for each Additional wasps nest (to be paid in cash to the operative at the time of treatment)
Domestic rates	£68.50	£48.50	£20.00
Domestic (reduced rates)*	£54.00	£34.00	£20.00
Commercial rates**	£96.00 (Per hour)	£96.00 (per hour)	£0.00

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Terms and conditions

• Treatment of wasps is subject to weather conditions; in adverse conditions we may contact you to rearrange the appointment.
• We are only able to provide treatments to active wasp’s nests.
• If no active nest is found, no treatment will be provided (in this instance no refund of the call out fee will be made).
• If we are unable to locate or access the nest we cannot treat it (in this instance no refund of the call out fee will be made).
• We will not enter loft spaces or other confined areas. Nests within a loft are treated from the outside exit point.
• We are able to treat nests up to gutter height on 2 storey buildings, without obstruction, we cannot reach past this point so we are unable to treat the roof. If we are unable to access the nest we will not be able to treat it (in this instance no refund of the call out fee will be made).
• We are unable to treat chimney stacks.

• Request domestic wasp treatment
• Request commercial wasp treatment

Weevils are small beetles with a long, narrow snout. They are found on crops, plants or store cereal grains.

All Treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for weevil , the affected area needs to be clear and cleaned before the pest control operative arrives for your appointment, this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic weevil treatment
• Request commercial weevil treatment

During the day, woodlice hide in dark damp places, so they are often found under logs, stones and flower pots. At night they move around in search of food, which is mainly rotting plant material. They have a segmented body covered with tough exoskeleton composed of calcium carbonate, they have two pairs of antennae which they use to navigate and locate food.

All Treatments are done inside a Domestic Properties we do not treat Gardens.

 

How do I request a treatment?

• Online – the quickest and easiest way is to complete the online form below.
• We will take some details about you and your issue.
• You can book a convenient appointment for a member of the pest control team to visit you.
• You will have to pay a call out fee at the time of booking the appointment.

What will happen?

• A pest control operative will visit you and assess your issue.
• If you require treatment for woodlice, you must remove any loose items around the skirting boards before the pest control operative arrives for their appointment,this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
• The pesticide must not be touched for 2 weeks after treatment, after this 2 weeks you can have a Free revisit within 28 day of first treatment.

What will this service cost?

The call out and treatment fees for this service are:

If you are viewing this on a mobile device the page may not show full charges, please scroll across. 

	Call out fee (to be paid in advance by debit/credit card)	Treatment fee (to be paid in cash to the operative at time of the initial visit)	Total
Domestic rates	£68.50	£0.00	£68.50
Domestic (reduced rates)*	£54.00	£0.00	£54.00
Commercial rates**	£96.00 (per hour)	£0.00	£96.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

• Request domestic woodlice treatment
• Request commercial woodlice treatment

How do I request a treatment?

Pest control do not treat woodworm.

You will have to search for and request advice from a specialist company.

By using our pest control service you are guaranteed:

• a fully professional prevention advice and control service
• a comprehensive treatment and follow-up visit if necessary
• a pest analysis service of unidentified infestations
• a guarantee for four weeks from the treatment being given (some pests excluded – please read section ‘Guarantee period’ for further information).

• A responsible adult (over 18 years old) who is the owner or occupier of the property must be present at the appointment; otherwise treatment will not be carried out.
• They will have to sign the treatment administration form confirming that they are satisfied with the treatment and have been advised where the poison / baits have been placed.
• The pest control operative must be able to access your property.
• If no-one is at home, you will not be entitled to a refund.
• We are only able to specify an am or pm slot  (morning slot between 8:00am to 12:30pm and an afternoon slot between 12:30pm and 4:00pm)
• The pest control operative will give you a call prior to your appointment
• Adverse weather conditions may impact on whether we can carry out the visit or treatment. In these circumstances we will contact you to rearrange your appointment at no extra cost.
• We can only carry out treatment on the property of the person who reported an issue. We cannot treat the property of neighbours if they didn’t make the appointment.

• If you wish to cancel your appointment you can do so by Contacting the Council and quoting your booking reference number a minimum of 2 working days before the appointment. In this instance a refund can be given.
• If you wish to change your appointment you can do so by Contacting the Council and quoting your booking reference number a minimum of 2 working days before the appointment. In this instance a refund can be given.
• If you cancel your appointment within 2 working days of your appointment you will not be entitled to a refund.
• If a pest control operative visits you and your pest is not what you originally reported, no refunds are offered on call out charges or analysis fees under any circumstances.
• Telephone Number 01302 736000

• To qualify for a discounted rate, you must be in receipt of either Housing Benefit or Local Council Tax Support.
• You must be able to provide your National Insurance Number and Benefit Reference Number when booking the service.
• Your entitlement will be checked automatically. If it cannot be confirmed, you can either choose to continue and pay the full rate, or you can cancel your request.
• If you request a free treatment for rats, and on assessment the pest control operative finds that the infestation is mice you will be asked to pay the relevant charge for the treatment of mice. If you are not willing to pay for the service no treatment will be provided and you will be charged a call-out fee.
• If you request a treatment for wasps, and on assessment the pest control operative finds that the infestation is bees, we cannot treat them and will not refund your booking fee.

• The charge for a one off commercial pest control service is £96.00 per hour, with any additional hours (or part thereof) being invoiced to you (with the exception of cockroaches, see section above).
• You can contact us direct on 01302 862790 for a one off commercial treatment, Or if you are interested in setting up a contract or want to discuss issues regarding a current contract
• Treatments requested by landlords or property agents are subject to commercial prices.
• Payments can be made by credit or debit card.

• Pest control treatments are guaranteed for four weeks from the first appointment being treated, (this excludes bedbug, squirrel, cockroach and mole treatments).
• Sprays and treatments should be given time to take effect, we recommend two weeks before an additional treatment is required. With the exception of wasp treatments (we usually advise two days for pesticides to take effect).
• We can only offer a guarantee for a wasp nest that we have treated. If another nest is found after the operative has left your premises full charges will apply.