Additional green bins and renewals

you agree to pay the council the applicable annual subscription charge for the collection of garden waste from any additional green bin(s) supplied to you by the council

 the annual subscription charge is £45 for the first additional green bin and £34 for each subsequent green bin

 garden waste collections operate fortnightly from domestic properties commencing in the first full week of March and ceasing in the first full week of December [39 weeks] annually

 all bins supplied to you remain the property of the council. Additional green bins are supplied on a subscription only basis, you are paying for the collection and disposal of additional garden waste only

 the subscription only service will be provided fortnightly on the same day that we collect your first green bin. Please refer to your waste and recycling collection calendar

 there are no reductions for subscribing to the additional service part way through the year and you will not be entitled to claim a refund if you cease the additional service for any reason part-way through the subscription period

 you may transfer the additional green bin collection service to another address within Doncaster if you move home. The transfer of service is free of charge but you must provide the council with 2 weeks’ notice of any transfer required

the subscription only service will not be provided and no additional green bins will be delivered to your property until full payment has been received

before the start of each new subscription period, you will be required to sign up and pay the subscription charge to be entitled to receive further additional green bin collections

if you do not subscribe before the start of the new subscription period the council will retrieve any additional green bin(s) delivered to your property in the previous subscription period

you may request the council to arrange for the removal of additional green bin(s) free of charge if for any reason you do not wish to continue to use, or renew, the subscription only service

you agree that the council can keep your contact details on file to enable us to communicate with you about your subscription service. All personal data will be held in accordance with the provisions of the Data Protection Act 2018 and any subsequent amending legislation

if we are unable to empty a green bin because you did not present it for collection in accordance with these Terms and Conditions, we will not return to empty it until the next scheduled collection

there will be no refunds if we are unable to collect an additional green bin due to a breach of these Terms and Conditions

if you presented your green bin in accordance with these Terms and Conditions and it was not emptied, please report a missed collection.

the council’s collection vehicles are fitted with 360-degree CCTV camera systems to monitor collections. Our collection crews use in-cab technology to record exceptions including the reason for non-collection of bins scheduled for collection eg bin not presented or bin contaminated

all genuine reports of missed collections are normally rectified on the next working day. Please leave your bin(s) accessible for collection at the collection point until emptied

when severe weather conditions or other critical operational issues cause collections to be suspended, we will endeavour to rectify the missed collection as soon as the service is operational. If for reasons beyond our control, we cannot return to empty a bin before the next scheduled collection day, we will not be able to offer any refunds

during cold weather some of the contents of a green bin may become frozen and stick inside the bottom of the bin, whilst every effort will be made to empty the contents it may not be possible to fully empty the bin. In these circumstances we will not return to empty it again until the next scheduled collection

if a green bin is contaminated as a result of having the wrong items in at the time of collection, we will not empty the bin and we will not return to empty it again until the next scheduled collection. You must remove any contamination so that the bin can be emptied on the next scheduled collection

if the collection crew report that a bin was not presented in an accessible location when they came to empty it we will not be able to return until the next scheduled collection day

the collection crew will not collect any garden waste that is not securely contained within your bin(s) and will not empty bins that are overloaded or too heavy. Bins should be presented for collection at the correct time with the lid fully closed

if the collection crew report that a bin is too heavy or overloaded we will not return until the next scheduled collection. Please ensure that any excess waste is removed from the bin so it can be emptied the next time

if you regularly produce excess garden waste beyond your existing capacity then you may sign up for an additional bin on payment of the appropriate subscription fee.