Benefits to the consumer

Benefits of the motor trade partnership scheme to the consumer:

• increases consumer confidence, traders have been audited/approved
• easy access to nominated senior representative at each dealership
• training provided by Trading Standards to traders to provide competency in major legal areas
• each member must have an effective customer complaints procedure, understood and implemented by all employees
• consumer guide available at each dealership
• ADR:Alternative Dispute Resolution

Useful links to other consumer organisations:

• Chartered Trading Standards Central website: www.tradingstandards.uk
• Citizens Advice website: www.citizensadvice.org.uk
• Department for Business Innovation and Skills website: www.bis.gov.uk
• Financial Ombudsman Service website: www.financial-ombudsman.org.uk
• Consumer Protection from Unfair Trading Regulations 2008 (CPR)