We have a customer facing and friendly one-stop-shop on the ground floor of the Civic Offices situated in Nigel Gresley square - here you can access all your customer service needs. Our Central One Stop Shop offers a self service and assisted self service area to help with your Council enquiries. Our fully trained staff will be on hand to support you.

Please see below alternative ways to access Council Services:

• Please call 01302 736000 for any general enquiries
• Urgent Homeless Enquiries: Telephone: 01302 736000
• Foodbank Vouchers: Telephone 01302 736000
• St Leger Homes: Telephone 01302 862862
• Registrars: Telephone: 01302 735222

If you have any urgent enquiries out of hours, please call 01302 737199.  

If you do not have access to use a telephone you can use the free phone booth situated in Waterdale.

Where is the one-stop-shop?

• the main entrance is just off Sir Nigel Gresley Square on the ground floor of the Civic Offices situated near Waterdale
• it is situated between the newly opened Library and Museum and CAST theatre.

New to the One Stop Shop -

• Youth and Employment Hub
• Citizens Advice Bureau - 

Opening hours

 

• Monday to Friday - (excluding Bank Holidays)
• 8.30am to 5.00pm 

 

Christmas Closure December 2024 – Contact Information  

 The  Civic Building’s One Stop Shop will be closing at 3pm on Tuesday the 24th of December and they will re-open on Thursday 2nd January at 8.30am.   

 During this time customers will still have access 24/7 to report, apply and pay for services online at www.doncaster.gov.uk  

 Emergencies: In the case of an emergency The Alarm Receiving Centre (ARC) will be open 24/7 on 01302 737199.  

 

Getting to the One Stop Shop

Town centre map and car parking locations:

Location map

Download (518KB)

Information about the building

Layout of one-stop-shop

One Stop Shop Layout

Download (440KB - PDF)

Facilities:

• full access to our online services via the easily accessible public self service computers
• Fully automated reception sign in area
• full disabled access and hearing loops on selected service pods and meeting spaces
• disabled parking bays available around the building with an accessible entrance
• a children’s area including access to online learning Pods 
• baby changing facility
• public toilets 
• a ‘changing places’ facility for people with profound and multiple learning disabilities that cannot use standard toilets
• a multi-faith contemplation room
• We have computers available for customers to self serve with Digital Assistants on hand to help, the computers have web cams built in to enable our deaf customers to access Sign Live.

Get in touch

If you wish to get in touch with us, please see our get in touch page for more information.

Customer Experience Survey

As a Council, customer feedback is really important to us and is gathered to inform and improve the services we deliver to you.

Please click the link below to answer a few questions - All information and data provided is stored safely and will only be used to improve our future customer service experience.

Customer Experience Survey 

Doncaster Digital Venues

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