Heritage Services

For the processing to which this notice relates to be carried out we use the following information:

• personal information – such as: your name, e-mail address, contact number
• special category personal information – such as: any information you provide via our research enquiry form.

We collect your information from you directly when you sign up to our newsletter, complete an enquiry and/or contact form, purchase tickets for events, purchase items online or make online donations.

Your information might be used to:

• Respond and resolve any enquiries
• Provide room booking service
• Provide you with information about our service
• Provide updates regarding the service and events being held for example, if an event you have purchased a ticket to is cancelled or moved
• To handle online payment transactions
• Screen comments for inappropriate content
• Provide you with information of advertising relating to Heritage Services
• To help us screen for potential risk and fraud
• To improve and optimize our site (for example, by generating analytics about how our visitors browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Consent (and withdrawing consent)

The Council collects and uses information about you on the basis that you have given us your consent to do so. You may withdraw your consent and ask us not to use information about you at any time by contacting Heritage@doncaster.gov.uk 

We sometimes need to share your information within the Council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. For Heritage Services matters we may need to share your information with:

• Google Analytics to help us understand how our customers use our site. You can opt out of Google Analytics here https://tools.google.com/dlpage/gaoptout 
• BookingsPlus - Room hire management software

In certain cases we may also share your information with other individuals and organisations. For example, if you make a complaint to your Councillor, or if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

We will keep your information for different periods of time, depending on what we are using it for. We only keep your information for as long as we need to, after which we will securely delete the information – the table below sets out typical timescales for each activity:

Activity	Time information kept for
Completing an enquiry/contact form	2 years after the enquiry/contact is completed.
Signing up for our Newsletter	1 week following unsubscribing
Purchasing event tickets and attending events	Financial information 6 years Personal information in relation to event attendance, example name and contact information, 2 weeks following the event.

The law gives you specific rights over your information. These rights are:

• to be informed of our use of information about you;
• of access to information about you;
• rectify information about you that is inaccurate;
• to have your information erased (the ‘right to be forgotten’);
• to restrict how we use information about you;
• to move your information to a new service provider;
• to object to how we use information about you;
• not to have decisions made about you on the basis of automated decision making;
• to object to direct marketing; and,
• to complain about anything the Council does with your information (please see the ‘Complaints’ section below).

Some of the rights listed above apply only in certain situations, and some have a limited effect. Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them. You can request information about yourself by making a subject access request on this page of the Council’s website.

This notice is kept under regular review to make sure it is up to date and accurate.

The Council is required by law to have a DPO. The DPO has a number of duties, including:

• monitoring the Council’s compliance with data protection law;
• providing expert advice and guidance on data protection;
• acting as the point of contact for data subjects; and,
• co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

The Council’s Data Protection Officer can be contacted by email at information.governance@doncaster.gov.uk 

If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO).

The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:

Website: www.ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.