Local Help Your Family - Privacy Notice

Local Solutions will use the following information:

• personal information - such as your (and those of your immediate family) name, date of birth, address, gender, contact details;
• special category information - such as your family’s personal needs and situation such as ethnicity, disability, sexuality, health, education, relationships, anti-social behaviour and information about services already helping you.

You will have agreed to share information with Local Solutions because you have contacted Local Solutions directly or one of our members has asked if you would like our help and you have agreed with this. We also check Council and our partners record for any information you may have shared with us in the past.

The information we ask you to provide will be used to understand the level of support your family requires and who is best able to help you. Your information will be used to create a plan with you, we will monitor that plan and, if needed, add to it to until your needs are met or you decide you no longer need any help.

In order to provide you with the most appropriate service(s) we may need to share your information or gain further information from the following organisations:

• Education establishments including nurseries, schools, colleges
• Health services, including Health Visitors, Midwives, School Nursing, GP’s, CAMHS 
• St Leger Homes
• Multi Agency Safeguarding Hub
• City of Doncaster Council
• Adult and Community Services
• Family and Youth Hubs
• South Yorkshire Police
• Other voluntary/community agencies such as Green Gables, Doncaster Foyer, Doncaster YMCA 
• Other agencies as required or who you advise us you are involved with

In certain cases we may also share your information with other individuals and organisations. For example, if you make a complaint to your Councillor, or if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

Consent (and withdrawing consent)

The Council collects information about you on the basis that you have given us your consent to do so. You may withdraw your consent and ask us not to use information about you for discussion at Local Solutions by emailing the Data Protection Officer – information.governance@doncaster.gov.uk 

Once the Local Solutions have been given permission to use your information, it will be processed in accordance with:

• Children Act 2004: Safeguard and promote the welfare of children/young people
• Localism Act 2011: Public Interest: Prevention and detection of Crime and ASB 
• Terrorism Act 2000: Prevention of acts of terrorism
• General Data Protection Regulation and Data Protection Act 2018

We will keep your information for different periods of time, depending on what we are using it for.

The table below sets out typical timescales for each activity:

Activity	Time information kept for
Support to families/children/individuals	5 years after support ceases

The law gives you specific rights over your information.  These rights are:

• to be informed of our use of information about you;
• of access to information about you;
• rectify information about you that is inaccurate;
• to have your information erased (the ‘right to be forgotten’);
• to restrict how we use information about you;
• to move your information to a new service provider;
• to object to how we use information about you;
• not to have decisions made about you on the basis of automated decision making;
• to object to direct marketing; and,
• to complain about anything the Council does with your information (please see the ‘Complaints’ section below).

Some of the rights listed above apply only in certain situations, and some have a limited effect.  Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them.

You can request information about yourself by making a subject access request on this page of the Council’s website.

This notice is kept under regular review to make sure it is up to date and accurate.

The Council is required by law to have a DPO.  The DPO has a number of duties, including:

·         monitoring the Council’s compliance with data protection law;

·         providing expert advice and guidance on data protection;

·         acting as the point of contact for data subjects; and,

·         co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

 The Council’s Data Protection Officer can be contacted by email at information.governance@doncaster.gov.uk 

If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:

Website:     www.ico.org.uk

Telephone:  0303 123 1113

Post:          Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF