Pest Control - Privacy Notice

For the processing to which this notice relates to be carried out we use the following information:

• personal information – such as: your name, address, email address, telephone number, payment details, national insurance number

• special category personal information – such as: information about your physical and mental health – this information is only required when necessary, to ensure reasonable adjustments can be made which will enable you to receive a pest control service.

We collect your information from you directly by asking you to complete an online form, or when you telephone our Customer Services Contact Centre.

Your information might be used to:

• Book an appointment for pest control staff to visit your domestic or commercial property
• Contact you for any reason about changes to your appointment e.g. if a pest control operative is unable to attend your property
• Contact you to rearrange an appointment
• As evidence that you are satisfied with the treatment provided and are aware of where poison/baits may have been placed
• Process payments for chargeable services
• Check your eligibility for reduced payments

The Council uses automatic processing for some of the above services. This means that some decisions that might affect you are made by a computer. Where applicable, these automatic decisions are to check your entitlement to Housing Benefit and/or Local Council Tax Support, and we use your name, address, national insurance number and benefit reference number for these checks. The decisions are made based upon checking whether or not you are in receipt of Housing Benefit and/or Local Council Tax Support.

Decisions made in this way will affect the amount you may be charged for pest control services. You are entitled to ask for any solely automatic decisions made about you to be reconsidered by one of our staff, to express your point of view about such decisions and contest – see the Individual Rights Procedure on our website.

You are required to provide us with your information to receive this service. The consequences of not providing the information requested are, we will be unable to provide you with the pest control service you require.

The table below sets out the legal basis for each of the activities that this Privacy Notice covers: 

Personal Data Activity	Legal Basis - GDPR Article 6	Data Protection Act 2018  Section 8	UK Legislation
For services relating to rats: Book an appointment for pest control staff to visit your domestic property. Contact you for any reason about changes to your appointment e.g. if a pest control operative is unable to attend your property Contact you to rearrange an appointment As evidence that you are satisfied with the treatment provided and the placement of where poison/baits may have been placed	(1)(e) to do so is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority	(c) the exercise of a function conferred on a person by an enactment or rule of law,	Prevention of Damage by Pests Act 1949 Section 2(1)(b)       Public Health Act 1936 Section 83       Public Health Act 1961 Section 35
Book an appointment for pest control staff to visit your domestic or commercial property Contact you for any reason about changes to your appointment e.g. if a pest control operative is unable to attend your property Contact you to rearrange an appointment As evidence that you are satisfied with the treatment provided and the placement of where poison/baits may have been placed Process payments for chargeable services Check your eligibility for reduced payments	(1)(b) Because to do so is necessary to take steps at your request to enter into a contract for this service, or for the performance of a contract to which you are party.

Special Category Data Activity	Legal basis - GDPR Article 9	Data Protection Act 2018 condition	Other considerations
Health data collected to ensure reasonable adjustments are made where necessary to carry out a pest control service	(2)(g) processing is necessary for reasons of substantial public interest.	Part 2 of schedule 1	Equalities Act 2010

We sometimes need to share your information within the Council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. For Pest Control matters we may need to share your information with:

• Your Councillor (for example, if you have made a complaint to them about the Council);
• St Leger Homes
• Health Inspectors

In certain cases we may also share your information with other individuals and organisations. For example, if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

We will keep your information for different periods of time, depending on what we are using it for. We only keep your information for as long as we need to, after which we will securely delete the information.

The law gives you specific rights over your information. These rights are:

• to be informed of our use of information about you;
• of access to information about you;
• rectify information about you that is inaccurate;
• to have your information erased (the ‘right to be forgotten’);
• to restrict how we use information about you;
• to move your information to a new service provider;
• to object to how we use information about you;
• not to have decisions made about you on the basis of automated decision making;
• to object to direct marketing; and,
• to complain about anything the Council does with your information (please see the ‘Complaints’ section below).

Some of the rights listed above apply only in certain situations, and some have a limited effect. Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them.

You can request information about yourself by making a subject access request on this page of the Council’s website.

This notice is kept under regular review to make sure it is up to date and accurate.

The Council is required by law to have a DPO. The DPO has a number of duties, including:

• monitoring the Council’s compliance with data protection law;
• providing expert advice and guidance on data protection;
• acting as the point of contact for data subjects; and,
• co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

The Council’s Data Protection Officer can be contacted by email at information.governance@doncaster.gov.uk

If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:

Website: www.ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF