Christmas and New Year in Doncaster

Will close at 5pm on Tuesday 24 December. During the three days of the 27th, 30th and 31st December between the hours of 8.30am to 5pm, Adult Social Care will be operating a reduced service dealing with urgent issues only.

To contact Adult Social Care on these days between the hours of 8.30am and 5pm, telephone: 01302 737391 or use our online contact form: Online Adult Contact 

The remainder of the time the out of hours service will be available on 0300 021 8996.  

To report concerns about an adult contact the Safeguarding Team on 01302 737063 or report concerns about an Adult online.

Please note staff will only be dealing with urgent contact during this period.

Essential Adult Teams will be working during the 3-day closure period between the hours of 8.30am to 5pm. These teams include:  

- Community Adult Learning Disability Team (CALDT): 01302 736705  

- Occupational Therapy Service: 01302 737391  

- Adult Safeguarding Team: 01302 737063  

-       Mental Health Social Work Team: 01302 736000

- Head of Service / Operational Manager Cover: 01302 737391  

-       Locality Teams:

• Central - 01302 734521 
• South - 01302 736459 
• North - 01302 737531 
• East - 01302 735844 

If a child or young person is in immediate danger, or significant harm call the Police on 999.

Offices will be closed from 5pm Tuesday 24^th December. During the three days of the 27th, 30th and 31st December between the hours of 8.30am to 5pm, Children’s Social Care will be open as usual. To report concerns about a child during these times please telephone 01302 737777.

If you need to report urgent safeguarding concerns outside of office hours, please contact the Emergency Out of Hours Team at 01302 796000. Only use this number if a child is at immediate risk of harm and the matter cannot wait until the office reopens at 8:30am the following working day.

If you have an allocated Social Worker, please contact the office numbers as usual during the Christmas period. The out of hours team will be available on 01302 796000 after 5pm and during bank holidays if a child is at risk of immediate harm. 

North Offices: 01302 735 465

South Offices: 01302 735 411

East Offices: 01302 735979

Central Offices: 01302 736543

Children in Care Offices: 01302 735052

Will close on Tuesday 24^th December at 3pm until 8.30am on Thursday 2^nd January. During this time the Alarm Receiving Centre will deal with any homeless emergencies. Customers need to contact 01302 737199.

A reduced service will be in place during week commencing 23^rd December and week commencing 30^th December. Our Bereavement Services Office will close at 12pm on Christmas Eve (Tuesday 24th December) and operate telephone service only over the festive period, re-opening fully as normal on Monday 6th January 2025. Telephone operating times include:

• Tuesday 24^th December – 9:00 – 12:00
• Wednesday 25^th December - Closed
• Thursday 26^th December - Closed
• Friday 27^th December – 9:00 – 16:30
• Monday 30^th December – 9:00 – 12:00
• Tuesday 31^st December – 9:00 – 12:00
• Wednesday 1^st January – Closed
• Thursday 2^nd January – 9:00 – 12:00
• Friday 3^rd January – 9:00 – 12:00

Tel. 01302 736900 

Registration Services – 01302 735222 - are closing on 24th December at 2pm and will be operating a reduced service for death registrations only between Christmas and New Year.  

• Friday 27th December – 9:00 – 14:00
• Monday 30th December – 9:00 – 14:00
• Tuesday 31st December – 9:00 – 14:00

 Our phones lines will re-open at 8.30am on 2^nd Jan. 

There will be staff working in the office as normal Monday 23^rd December for cash collections 8:30 until 16:00 and Tuesday 24^th December 8:30 until 12:00.  

There will be no SAPAT service on Wednesday 25^th and Thursday 26^th December.

On the 27^th, 30^th and 31^st - During this period SAPAT are available by telephone only. The contact numbers during these days are 01302 737750 and 01302 736995.

There will be no SAPAT service on Wednesday 1^st January.

Normal service resumes in SAPAT from Thursday 2^nd January, with staff returning to the office on Friday 3^rd January for cash collections 8:30 until 16:00.

• Mental Health Crisis Team - 0800 804 8999 or in an emergency call 999
• Samaritans - Freephone helpline 116123, or 01302 327474
• Shout - Text helpline, Text Shout to 85258

Doncaster Domestic Abuse Hub 01302 737080 (dahub@doncaster.gov.uk)

The Hub normally operates from 9am to 4.30pm Monday to Friday.

Christmas opening hours:

• 24 December 9am - 2pm
• 25 December - 26 December: CLOSED
• 27 December - 9am to 4.30pm
• 30 December - 9am to 4.30pm
• 31 December - 9am to 2pm
• 1 January CLOSED

Open as usual from 2 January 9am - 4.30pm

When the Domestic Abuse Hub is closed there will be support available from the following national organisations:

Men’s respect helpline 0808 801 0327

National 24/7 domestic abuse helpline 0808 2000 24

Police 101 or in an emergency call 999.  If you are unable to speak press ‘55’

• Out of hours GP service - 01302 123 9990
• Same day health centre - 0300 123 3103
• Emergency dental service - Call 111

The Danum Gallery, Library and Museum will closed for the festive period on Tuesday 24 December at 1pm, and reopen on Thursday 2 January 2025 at 10am.