School Governance Service

The Governance Service provides a comprehensive, professional, administrative and advisory service to support School Governors, Chairs and Headteachers.

The main component of the service is to support our governors at maintained schools to carry out their duties:

• Governor recruitment

• subscription to the National Governors Association (NGA) and access to Learning Link

• providing advice and guidance at meetings

• access to Governor training

Contacts

General Enquiries: governors@doncaster.gov.uk    

School Improvement Advisor (Governors) : 01302 736545
gemma.forsyth@doncaster.gov.uk 

Comments and complaints

Staff in the Governance Service are committed to providing a high quality service.  However, there are times when things may not go as planned and if this happens the Service would like the opportunity to apologise and put things right.

If you ever wish to make a comment or are dissatisfied with the service you receive, please let a member of the Governance Service know. You can contact them by phone, in writing or by e-mail. You will normally receive a full response within ten working days.

In the unlikely event that you find it necessary to complain, the Governance Service will do the following:

• Send you a letter or e-mail to confirm it has been received, and the Service is dealing with your complaint.

• Investigate the complaint and put things right where necessary.

• Settle your complaint and send you a full response within five working days where possible.

• Tell you how you can have your complaint investigated further if you are not satisfied.

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